Amy Coughlin

Amy Coughlin

Adjunct Assistant Professional Specialist

Amy Coughlin is the Senior Vice President Operations at Press Ganey. Her responsibilities include the overall business management of the organization, ensuring delivery of high-quality and sustainable services and solutions for clients, providing strategic leadership and governance, and maintaining operational oversight and accountability for the teams at InfoTurn, Phone Services, Public Reporting, and Quality and Efficiency.

Ms. Coughlin has worked as a financial consultant for Federal Express in Southeast Asia, served as an international project manager for Arthur Andersen, conducted e-commerce research at INSEAD in France and Singapore, and directed operational teams at the University of Notre Dame.

Ms. Coughlin joined the CAPP Department in 2005, as a concurrent instructor, teaching an undergraduate course in E-Business Strategies. She works with students to analyze the business models and strategies of online companies, explore failed e-business ventures, understand the strategic, financial, marketing, and organizational challenges facing e-business firms, and consider the societal impact of e-business development.

Ms. Coughlin earned both her degrees from the University of Notre Dame, a bachelor’s degree in Finance and Computer Applications and a master’s degree in Business Administration.

Contact Information:

Office: 834 Flanner Hall


CAPP 30521 E-Business Strategies / MW / 11:00am – 12:15am (Spring)

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